Privacy Policy

Last updated: 5 June 2026

1. Operator

This Privacy Policy explains how DOUBLE J PARTNERS LIMITED, operating as HarborMesh Cloud, collects, uses, stores, discloses and protects personal data in connection with our website, platform, compute services, sales process and support activities. Registered office: RM 409, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Hong Kong. Company No.: 77498577. BR Certificate No.: 77498577-000-12-24-3.

2. Personal data we collect

We may collect account details, name, company name, job title, email address, phone number, billing information, payment status, business verification information, support messages, IP address, device identifiers, log data, browser data, usage records, workload metadata, API activity, security events and provider node metadata.

3. Workload data

Workload data may include prompts, files, scripts, model references, job configuration, runtime logs, generated outputs and related metadata. Customers should not submit sensitive personal data or regulated confidential data unless a signed enterprise agreement and data processing terms are in place.

4. Purposes of use

We use personal data to operate customer accounts, manage billing, provide customer support, prevent fraud, review compliance, deliver services, respond to inquiries, improve service reliability, monitor provider performance and satisfy legal obligations.

5. Legal and compliance basis

We process personal data where necessary to provide services, perform contracts, comply with legal or regulatory obligations, protect our platform and users, prevent misuse, maintain records and pursue legitimate business interests.

6. Cookies and analytics

We may use cookies, local storage and analytics tools to operate the website, remember preferences, analyze traffic, secure sessions and improve the user experience. You may disable cookies through your browser settings, but some features may not work correctly.

7. Disclosure

We may disclose data to payment processors, cloud hosting providers, security providers, analytics providers, professional advisers, customer support tools, verified GPU providers where necessary for workload execution, and regulators or authorities where required by law. We do not sell personal data.

8. International transfers

Our services may involve cross-border data processing. Data may be stored or processed in Hong Kong, Singapore, Japan, Korea, the United States, the European Economic Area or other locations where our service providers or GPU supply partners operate. We use commercially reasonable safeguards appropriate to the data and service context.

9. Security

We use administrative, technical and organizational controls designed to protect personal data, including access controls, logging, encryption where appropriate, provider review, workload restrictions and security monitoring. No system is completely secure, and customers remain responsible for controlling the data they submit.

10. Retention

We retain personal data for as long as necessary to provide services, maintain records, resolve disputes, comply with legal obligations, prevent fraud and enforce agreements. Usage logs, billing records and security records may be retained for a longer period where commercially or legally necessary.

11. Your rights

Subject to applicable law, you may request access to or correction of your personal data. You may also contact us about deletion or restriction requests, although we may need to retain certain records for billing, legal, security or compliance reasons.

12. Direct marketing

We will not use your personal data for direct marketing without taking steps required by applicable law. You may opt out of marketing communications at any time by contacting us or using the unsubscribe method provided in the relevant message.

13. Children

Our services are intended for businesses, professionals and users who can enter into a legally binding agreement. We do not knowingly provide services to children.

14. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised date.

15. Contact

For privacy requests, contact privacy@harbormeshcloud.com. For support, contact support@harbormeshcloud.com.